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Patients

Our administrative and clinical team is second to none.

We reiterates the pledge to help all and give hope.

Patients

Community

Engagement

As part of strategy and in line with its commitment to its core values, is embarking on a shift towards a more people-centered care culture.

Strong partnerships with patients, families and communities:

Objective is to provide a service delivery model that is person centered and ensures genuine and meaningful patient engagement and involvement.

What is People-Centered Care

People-Centered Care means placing people and their families at the center of the decision-making process and recognizing them as true partners and team members, working with healthcare providers to provide the best services and achieve the best outcomes.

While it’s not always about taking more time, Patient-Centered Care continue to be about creating a human connection and making the most of the little time we have.

People-Centered Care is an approach to health care that:

Promotes communication, choices, respect, and building on our individual and collective strengths.

Leads to better health outcomes, wiser allocation of resources, and greater patient and family satisfaction.

focuses on doing something WITH you (as client) and your family rather than only doing something FOR you.

Built on four fundamental values:

  • Dignity and respect
  • Information sharing
  • Partnership and participation
  • Collaboration

Upon identifying the criticality of working with patients and families to improve the quality and safety of patient care, reaches out to its patients to hear from them and work in partnership with them to ensure continuous improvement and patient satisfaction.

This can be best achieved by bringing the perspectives of patients and families directly into the planning, delivery, and evaluation of care.

In order to foster a culture of person-centered care, is committed to:

  • Promote organization-wide engagement in people-centered care initiatives along with spreading and scaling them across.
  • Respect patients’ values and their cultural and personal preferences while delivering care.
  • Consider patients and their loved ones as partners of the health care team.
  • Seek to build long-term partnerships with patients and families at every phase of life care.
  • Actively partner with patients, families, employees, learners and volunteers, to achieve service excellence care.